Get time-coded transcriptions of your videos

Our top priority is to give our clients high-quality, professional deliverables. We stand by the quality of our work

Multimedia experts at Voicemart will handle the transcription of your video content and deliver the transcribed copy in the form of a time-coded SRT file, with a maximum 48h turnaround time. This SRT file is a text transcription, containing the subtitles that are displayed when you play a video, and can be used in variety of video playback applications.

Budget Friendly
48h Turnaround Time
Enterprise Quality

Get plain text transcriptions, that are not time-coded

Our top priority is to give our clients high-quality, professional deliverables. We stand by the quality of our work

Voicemart multimedia experts will transcribe your audio and video files in the form of a Word file, not time-coded, with a maximum 24h turnaround time.

Budget Friendly
24h Turnaround Time
Enterprise Quality

Enterprise solutions

Quick turnaround times.

Professional Service

High-quality deliverables.

Services FAQ

How long will it take?

Audio files under 60 minutes long with good quality audio are typically delivered within 24 hours for plain transcription and 48 hours for time-coded transcription – often much faster. For longer recordings or recordings with poor audio quality, it may take longer. Want a turnaround estimate? Contact Us.

Why don't you charge more for difficult audio or multiple speakers?
  • We strive to make our customers’ lives easier. It is sometimes difficult for you to judge the quality of a recording.
  • Don’t worry about it. We’ll take care of it all for the same price.
Do you offer a discount for high volume?

Don’t hesitate to Contact Us, we value long term business relations and loyal partnerships.

Do you offer transcription services in other languages?

No – we currently only transcribe to and from English.

Will Voicemart sign a non-disclosure agreement?

We keep all client information confidential – it is our solemn duty. Some clients require additional documentation via a non-disclosure agreement (NDA). We are happy to sign your NDA, or we can supply one for you. Contact Us

How do you accurately quote projects after a file is uploaded?

We use software that automatically counts & parses uploaded files. Our software is calibrated against industry standard counting mechanisms and our results have been tested rigorously for accuracy.

Can I make changes to an order I already submitted?

You cannot make changes to an order already submitted. All submitted jobs are processed and charged in real time and work begins almost immediately. Resubmit the portion of your order that was changed into a new order or contact us by Email.

Is there a review process and can I send it back if I need to make changes?

Voicemart does not offer a review process.

The Transcription Process FAQ

What file formats do you accept?

We accept audio and video recordings in MP3, MP4, WMV, AIF, M4A, MOV, AVI, VOB, AMR, WMA, OGG, and WAV. We do not currently accept physical media (tapes, CDs, SD cards, etc.) If you have a file in a format other than those listed here, please Contact Us. We also accept links to streaming video and audio files available on the web.

How do I convert my files to something that's manageable (smaller)?

Visit your favorite search engine and type in “Free software convert [file type initial] to [file type final]”

How do you keep my information secure?

We will never share your files or personal information with anyone outside of Voicemart. Files are visible only to the professionals who have signed strict confidentiality agreements. If you’d ever like us to delete your files, just let us know.

How do i get started?

Just click here to get started. Our online order process takes just minutes to complete.

Who will transcribe my audio?

We use only professional transcriptionists to maximize quality. We do not use automated transcription software.

Do you denote different speakers?

Yes – we make reference to each individual speaker and keep the reference consistent throughout the transcript. If the recording has more than four speakers, speakers may be referenced as Male or Female rather than individually numbered.

Where is my order?

Some orders can take longer than 24h (plain) / 48h (time-coded) to complete. Some causes of slower delivery include:

  • Audio has heavy accents or low quality and is difficult for our team to hear.
  • If you upload large files (e.g., uncompressed audio or video), we have to shrink the files (you can convert to MP3 or M4A yourself using free software from the web).
  • Audio has multiple speakers, which takes longer to process
What if the transcribers working on my project have questions for me?

The transcriber will reach out to you via the email address you provided in your account.

Convenience Accelerated

If you or your organization are placing orders on a regular basis, or you have special needs that require dedicated attention from an account manager, Voicemart can create a corporate account for you so your business can spend more time on what matters.

Shared Account

Anyone on your team can use the account without requiring payment details. No need to pay up front when placing an order. Just submit the files and work begins.

Dedicated Support

A dedicated account manager will provide a higher level of service for your business needs to ensure timeliness and turnaround.

Corporate Confidentiality

We keep all client information confidential. We can also provide a signed NDA or review yours.

Invoicing/Net 30

Conveniently receive a monthly invoice by email. Terms for payment are net 30.

Get an account!

Opt for Enterprise level of service